Privacy Policy

1. Introduction

Lotus Home Inspection ("we", "our", or "us") is committed to safeguarding the privacy and personal data of our property buyers, homeowners, clients, auditors, and website visitors across Visakhapatnam and surrounding areas.

This Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal information when you visit our website, submit enquiry forms, contact us via WhatsApp or phone, book an inspection, or receive our engineering reports.

2. Information We Collect

We collect information necessary to deliver accurate home inspection services and maintain effective communication with you:

• Personal Contact Details: Full name, phone number, WhatsApp number, email address, and preferred contact mode.
• Property & Inspection Data: Property address, floor level, unit number, builder name, property age, layout type (BHK), and specific inspection concerns.
• Technical & Web Data: IP address, browser type, device information, operating system, and page analytics collected when accessing our site.
• Communication Records: Chat logs from WhatsApp, contact form submissions, emails, and phone call notes related to service bookings.

3. How We Collect Information

We gather information through several direct and automated touchpoints:

• Direct Forms & Booking: Details filled in our online booking form or contact requests.
• Direct Messages & Calls: Phone calls, SMS, and WhatsApp messages initiated by you.
• On-Site Inspection Visits: Physical findings, photos, thermal scans, and measurements taken by our civil engineers during property audits.
• Automated Web Analytics: Standard cookies and analytics tags measuring website interaction.

4. Purpose of Data Collection

We use your personal and property information strictly for legitimate operational purposes:

• 1Scheduling, confirming, and conducting physical home inspection visits.
• 2Generating comprehensive PDF inspection reports with photo evidence & engineering ratings.
• 3Delivering inspection reports directly to your WhatsApp and email within 24 hours.
• 4Providing post-inspection advice and builder rectification support.
• 5Improving our service offerings, website performance, and client support responsiveness.
• 6Complying with accounting, tax, and legal requirements.

5. Non-Destructive Inspection & Confidentiality

All inspections performed by Lotus Home Inspection are 100% non-destructive. Photos, thermal imaging scans, and defect assessments recorded at your property remain strictly confidential between you (the client) and Lotus Home Inspection.

We never share, disclose, or sell your report findings or personal details to property builders, real estate developers, contractors, or un-authorized third parties without your express consent.

6. Sharing & Disclosure of Personal Information

We do NOT sell, rent, or trade your personal data. We only share information in the following limited circumstances:

• Assigned Civil Engineers & Inspectors: Field inspectors assigned to your property location to conduct the audit.
• Essential Service Providers: Secure messaging gateways (WhatsApp API, SMS providers) and PDF report delivery infrastructure.
• Legal Compliance: When required by Indian law, court order, or government regulation.

7. Cookies & Tracking Technologies

Our website uses cookies and similar session tracking mechanisms to ensure smooth site navigation and analyze traffic patterns.

You can configure your browser to reject cookies. However, disabling cookies may affect certain interactive features of our booking platform.

8. Data Security

We employ industry-standard technical, organizational, and physical security measures to protect your personal details and inspection reports against unauthorized access, loss, alteration, or disclosure.

All digital reports are stored securely and accessible only to authorized personnel.

9. Data Retention

We retain personal details, booking records, invoices, and inspection PDF reports for as long as necessary for customer support, warranty verification, tax compliance, and record-keeping purposes.

You may request the deletion of your historical reports or personal data at any time by contacting our support team.

10. Your Rights

Under applicable Indian data protection guidelines, you have the right to:

• ✓ Request access to your stored personal & inspection data.
• ✓ Request correction of inaccurate details or updated phone numbers.
• ✓ Withdraw consent for promotional communications.
• ✓ Request deletion of your personal records, subject to statutory retention obligations.

11. Marketing Communication & Opt-Out

When you submit your contact details via our website or WhatsApp, we may periodically send service updates, inspection tips, or promotional offers.

You may opt out of promotional messages at any time by replying "STOP" on WhatsApp or emailing us directly. Service-related transactional messages will continue as required.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy periodically to reflect technological, operational, or legal changes. Updated revisions will be published on this page with a revised "Last Updated" date.